We want you to be satisfied with your purchase and know sometimes things don't work out as expected.

Returns

Not 100% satisfied?

If you decide your new item isn't going to work for you, you have 30 days from the purchase date to return your items.

All returns must be in new/unused/unwashed condition and original packaging intact. Do not dispose of any product packaging until you are sure you want to keep the item. 

You are responsible for return shipping on orders that are not damaged, defective or incorrect. The return shipping fee will depend on the item being returned and your location.

After your return has been received and approved, we will refund the purchase price less the return shipping to the original method of payment.

Expedited shipping fees are non-refundable.

Need to start a return?

Contact our customer service team at sales@highlinebeddingco.com. Include your order number in the subject of the email.

We will provide return instructions, a return authorization number and a return shipping label.

Damaged / Incorrect items

If you receive merchandise that is damaged, defective or incorrect, contact us at sales@highlinebeddingco.com within three business days of receiving your order. 

Keep item in the original packaging.

We will issue a pre-paid return label and send a replacement item when the return is received. If a replacement is not available, a full refund will be issued.

Items not eligible for return

Items that have been washed and/or used.

Gift cards

Items outside of the 30 day return window.

Items purchased from another retailer. Original purchase from Highlinebeddingco.com is required for all returns and refunds. If you purchased your item elsewhere, please contact that retailer directly for assistance.

If you have any additional questions or would like to start the return process, please contact us at sales@highlinebeddingco.com.